This article assumes that your computers are configured correctly. Please see the guides on performing an install on a server/standalone computer and a client computer.


Typical cause 1

Typically this is due to the firewall not allowing the server 3S application to communicate on the network.

Solution

  1. Go to the start menu

  2. Start typing “Allow an app”

  3. Open “Allow an app through the Windows Firewall”
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  4. Click “Change Settings”
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  5. Select any item in the list

  6. Start typing “Server3s”
    -- If “Server3s.exe” is not in the list click “Allow another app” otherwise skip to step 12
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  7. Click Browse
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  8. Goto C:\3S\ShootPro\

  9. Find Server3s.exe
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  10. Click “Open”

  11. Click “Add”
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  12. Make sure all 3 checkboxes around “Server3S.exe” are selected.
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  13. Click “OK”

NOTE: You may need to reboot.

Full write up here: https://shootingsportssoftware.com/index.php/sss_tutorial/allow-server3s-through-the-windows-firewall/

Video documentation here: https://www.youtube.com/watch?v=YDgaATnraBc&feature=emb_title

If this did not solve the problem see next comment



Typical Cause 2

If the computers are not on the same network then they cannot see each other.

Solution

  1. Press the Windows key and the R key at the same time

  2. Type control.exe /name Microsoft.NetworkAndSharingCenter

  3. Press Enter

  4. Repeat on all the computers on the network. Ensure that the network name matches across all devices.
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  5. If one of the network names does not match, then get all the computers on the same network

If there is still an issue continue to Typical Cause 4


Typical Cause 3

Can the clients see the server?

Solution

On the clients

  1. Press the Windows key and the R key at the same time
  2. Type CMD
  3. Press Enter
  4. You will now see a black screen type PING <SERVER_NAME> -4 replace <SERVER_NAME> with the name of your server computer (if you do not know the name of your server view this article and perform the steps listed on the server.)
  5. Press Enter
  6. If you have a 0% packet loss then it worked.
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If the ping test failed

  1. Check that your firewall is disabled
  2. Contact your router manufacturer and ensure that your router is not blocking local network communication
  3. Ensure you have disabled any antivirus software, especially those who provide active monitoring
  4. Read this article on allowing Ping Tests
  5. Read this article on fixing allowing local networks


Typical Cause 4

Sometimes a user has network discovery disabled.

Solution

On all computers on the network

  1. Press the Windows key and the R key at the same time
  2. Type control.exe /name Microsoft.NetworkAndSharingCenter
  3. Press Enter
  4. Select Change advanced sharing settings
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  5. Under Private ensure the settings are as follows
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  6. Under Guest or Public ensure the settings are as follows
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  7. Under All network ensure the settings are as follows
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  8. Save changes
  9. Reboot your computers
  10. Try opening 3S starting with the server


Typical Cause 5

Are you using just using a switch? In which case the computers have no way to identify each other except IP.

Solution

  1. Are you using a switch or a router for networking
    • If the customer does not know ask them for the model number, and google it. If it is provided by the ISP then more than likely it is a router.
  1. If the device is a router continue to the next step
  2. If the device is a switch the user needs to get a router as can be found here https://shootingsportssoftware.com/index.php/faq/



Typical Cause 6

Antivirus is a nightmare, disable it and try again.

Solution

Disable antivirus software

This is specific to your antivirus software. Here are some links to disable your antivirus software, if you are using something that is not listed contact the antivirus company to find out how to disable the software



Typical Cause 7

Make sure the database pointer file is correct

Solution

  1. Open the folder C:\3S\ShootPro\Data\
  2. Open the file Server_HostName.txt
  3. Set the file contents to be the name of your server
  4. Save the file.
  5. Close Notepad.

There is also a YouTube video detailing the process


After exhausting this list

  1. Contact a local technical support person who may be able to help
  2. Worst case contact GeekSquad by BestBuy